FITXP Support
Need help with FITXP? We're here for you. Browse the common questions below or contact us directly — we typically respond within 1–2 business days.
Contact Us
For questions, bug reports, billing issues, account deletion requests, or anything else, email us at:
Please include the email address you use to sign in to FITXP and, if relevant, your device model and app version so we can help faster.
Frequently Asked Questions
How do I log a meal?
From the Dashboard, tap the + button and choose "Add Meal". You can describe your meal in plain language or snap a photo, and FITXP will estimate the calories and nutrition for you.
How do I manage or cancel my FITXP Pro subscription?
Subscriptions are billed through your App Store or Google Play account. In the app, go to Profile → Subscription → Manage to open subscription management, or manage it directly from your device's subscription settings (Settings → Apple Account → Subscriptions on iOS, or Play Store → Payments & subscriptions on Android).
How do I restore a purchase on a new device?
Sign in with the same account, open the subscription screen, and tap "Restore Purchases". Make sure you are signed in to the same App Store / Google Play account you used to subscribe.
How do I change my personal details or goals?
Go to the Profile tab. From there you can edit your body details, goals, supplements, and reminders at any time.
How do I delete my account and data?
Go to Profile → Settings and choose "Delete Account", or email us and we will delete your account and associated data.
Is FITXP medical advice?
No. FITXP provides general wellness and nutrition estimates only and is not a substitute for professional medical advice. Always consult your doctor about health conditions such as diabetes.